Effective Date: [Oct 2026]

At **YES TECH COMPUTER SERVICE LTD.** (“YES Tech”, “we”, “us”, or “our”), we are committed to protecting your personal information and your right to privacy.

This Privacy Policy applies to all personal information collected through our website (https://yestech.ca), our software products and platforms (including **Order100**), and our companion mobile/tablet applications (including **Order100 POS & Kitchen** for Android).

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1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you, your business, or your dining customers:

* **Account & Business Information**: Merchant store name, contact person, business email address, phone number, physical address, and login/pairing credentials.

* **Order & Fulfillment Data**: Customer names, delivery addresses, phone numbers, order items, fulfillment timeslots, and special dietary/delivery instructions submitted through the Order100 online ordering system.

* **Device & Hardware Information (Order100 POS & Kitchen App)**: Device model, operating system version, unique device identifier (UUID), paired printer hardware specifications (Bluetooth / LAN thermal printers), and push notification tokens.

* **Payment Information**: When payments are processed, transactions are handled directly through authorized PCI-DSS compliant third-party payment gateways (such as Stripe, Moneris, or PayPal). We do not store or process raw credit card numbers on our servers.

* **Usage & Technical Data**: IP address, access logs, app diagnostics, and crash logs to maintain system stability and performance.

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2. How We Use Your Information

We use the collected information for the following business purposes:

* **Order Processing & Kitchen Dispatch**: Transmitting real-time order alerts, customer order details, and pickup/delivery receipts directly to your kitchen and POS devices.

* **Hardware Connectivity**: Enabling your tablet to discover, connect, and print customer receipts and kitchen tickets to thermal ESC/POS or Sunmi built-in printers.

* **On-Demand Delivery Coordination**: Dispatching delivery orders to third-party couriers (such as Uber Direct or DoorDash Drive) when selected by the merchant.

* **Customer Support & Service Reliability**: Diagnosing technical issues, maintaining push notification reliability, and preventing fraudulent transactions.

* **Legal Compliance**: Adhering to applicable Canadian federal, provincial, and international commercial regulations.

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3. Android Application Permissions (Order100 POS & Kitchen)

To operate as a dedicated restaurant kitchen and point-of-sale display system, our Android application requests the following device permissions:

* **Notifications (POST_NOTIFICATIONS)**: Required to deliver instant, high-priority audible alerts and pop-up notifications when a customer places an order.

* **Foreground Service & Wake Lock**: Required to keep the kitchen tablet screen awake during business hours and prevent missed customer orders while the device is running in a busy kitchen environment.

* **Bluetooth & Nearby Devices (BLUETOOTH_CONNECT / BLUETOOTH_SCAN)**: Required to pair and communicate with wireless thermal receipt and kitchen printers.

* **Local Network / Wi-Fi Access**: Required to detect and communicate with network-connected LAN/IP thermal kitchen printers on the same store subnet.

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4. Third-Party Service Providers

We only share data with reputable third-party partners strictly necessary to provide our services:

* **Google Firebase / Google Play Services**: For reliable, low-latency push notification dispatch (Firebase Cloud Messaging).

* **Delivery Partners**: Uber Direct and DoorDash Drive (strictly limited to order delivery address, recipient contact phone, and fulfillment timing).

* **Payment Processors**: PCI-compliant gateways for secure transaction processing.

* **Hosting & Infrastructure**: Secure enterprise cloud and hosting providers with encrypted communications (SSL/TLS).

We do **not** sell, rent, or trade your personal data or your customers’ data to third-party advertisers.

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5. Data Security

We implement rigorous technical and administrative safeguards to protect your data, including end-to-end SSL/TLS encryption for all REST API endpoints, token-based authentication (Bearer Tokens & HMAC signatures) between your store and POS devices, and restricted access controls.

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6. Data Retention

We retain merchant and order data only as long as necessary to provide ordering services and fulfill legal, tax, or accounting requirements. Diagnostic transmission logs are automatically purged periodically.

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7. Data Deletion and Account Removal (Your Rights)

We respect your right to access, export, or permanently delete your data.

A. Merchant Device & POS Data Deletion

* Merchants can revoke and delete any paired tablet or device credentials instantly:

1. Log into your WordPress administrative dashboard.

2. Navigate to **Order100 -> Settings -> POS & Devices**.

3. Locate the paired tablet and click **”Unpair / Delete Device”**. All authentication keys, device tokens, and local cache will be permanently invalidated immediately.

B. Full Account & Customer Data Deletion Request

* If you wish to permanently delete your entire store account, merchant profile, or customer dining records from our systems:

* Submit a written request to **info@yestech.ca** or **support@yestech.ca** with the subject line: `Data Deletion Request`.

* Specify your registered business name, domain, and associated contact email.

* Our technical team will verify your ownership and process the complete deletion of your records within **30 business days**, confirming completion via email (except for records mandated by law for tax/financial auditing).

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect system updates or evolving regulatory requirements. The latest version will always be posted on this page with an updated Effective Date.

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9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to:

* **Entity**: YES TECH COMPUTER SERVICE LTD.

* **Email**: kevinqi@yestech.ca

* **Phone**: +1 (306) 713-9800

* **Mailing Address**: #21 – 901 1st Ave N, Saskatoon, SK, Canada, S7K 2K4